SHIPPING & DELIVERY

Most orders are processed within 1-2 business days during off-peak seasons. We fulfill and ship orders from Arizona-USA, Monday through Friday and are closed on the weekends. 

Note: Business and transit days are Mon-Fri, excluding weekends and Federal holidays. 

Large items might take additional time to process and they can not be shipped to PO Boxes. 

Holiday Shipping: Please note that shipping is taking longer than usual due to the holiday season. Make sure to place your order ahead of time as 2 days shipping is not reliable.

 

EASY RETURNS

We hope you never have to return a product, but if you do, and you are not satisfied with your purchase, we're here to help. Please email johanna@babyminedolls.com to initiate a return.

Please read the full product descriptions before your purchase, as some pictures may contain additional items sold separately. If you want to know more about an item, contact us, we always welcome questions. We usually respond in less than 24 hours. 

You have 30 calendar days to return an item from the date you received it. To be eligible for a refund, your item must be unused, and in the same condition you received it. Your item must be in its original packaging. 

We will do our best to process your exchange or refund request within 5 working days. 

Note: Return shipping costs are your responsibility unless the product is defective or you exchange it for a store credit.

You can always contact us for any return questions at johanna@babyminedolls.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / Non-returnable items

Certain types of items cannot be returned. If the item cant be returned it will be marked on the item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take time for your bank or credit card company to process and post the refund.

Cancellations

If you change your mind and want to cancel your order, please contact us by email us at johanna@babyminedolls.com  Please, make sure to include the name in the order or the order number.

Baby Mine Dolls is not responsible for lost or stolen packages that are successfully delivered to the shipping address provided by the customer. Please contact USPS or UPS assistance.

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TRACKING YOUR ORDER

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Please check your Spam Folder in case you can't see an email from us.

Invalid Address

Please make sure to confirm your shipping address as additional shipping costs may apply on returned packages for insufficient information provided. 

IMPORTANT NOTICE: Delivery times are estimated and not guaranteed across all carriers and services due to increased package volume, staff shortages, and unforeseen weather events. Please allow for extra transit days.

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PRODUCT INFORMATION

Please read the full product descriptions before your purchase, as some pictures may contain additional items sold separately. If you would like to know more about an item just ask us a question, as we have that option available for every product. We usually respond in less than 24 hours. For immediate attention please call us at 832 264-5540 or johanna@babyminedolls.com

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PRIVACY POLICY

• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.